Our Core Fundamentals
From the beginning I have wanted Unified Defense and Prince to be different from other companies. Different in how we treat our customers, different in how we treat each other, and different in the results we achieve. These differences are best captured in the 26 “Fundamentals” that are the foundation of our unique culture. We call it, The Unified Way.
THINK SAFE WORK SAFE
Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well, for we're all part of the Unified family. Never take shortcuts that compromise your safety or that of your teammates. Keep your work area neat and organized to enhance safety.
GO THE EXTRA MILE
Be willing to do whatever it takes to
accomplish the job . . . plus a little bit more. Whether it's starting early,
staying late, or doing something
that's not in your job description,
it's the extra mile that separates the ordinary from the extraordinary.
You have the power to choose
your attitude. Choose to be upbeat, optimistic, and enthusiastic. Give
people the benefit of the doubt.
Your attitude is contagious. Spread optimism and positive energy.
ACT WITH INTEGRITY
Demonstrate an unwavering
commitment to doing the right
thing in every action you take and in
every decision you make, especially when no one's looking. Always tell the truth, no matter the consequences.
If you make a mistake, own up to it, apologize, and make it right.
Take personal responsibility for
making things happen. Respond to
every situation by looking for how we can do it, rather than explaining why it can't be done. Be resourceful and show initiative. Don't make excuses or wait for others to solve the problem. See issues through to their completion.
BE A FANATIC ABOUT RESPONSE TIME
Respond to questions and concerns quickly, whether it's in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we're "on it," as well as keeping those involved continuously updated on the status of outstanding issues.
Do what you say you're going to do when you say you're going to do it.
This includes being on time for all
phone calls, appointments, meetings, and promises. If a commitment can't be fulfilled, notify others early and agree
on a new deliverable to be honored.
LEAD BY EXAMPLE
The best way to influence others
is through your own example. Walk
the talk. Take responsibility, both
formally and informally, to coach,
guide, teach, and mentor others.
Share information and work together. Collaborate internally and with our customers and partners to find
PRACTICE BLAMELESS PROBLEM-SOLVING
Demonstrate a relentless solution focus, rather than pointing fingers
or dwelling on problems. Identify
lessons learned and use those lessons
to improve ourselves and our processes so we don't make the same mistake twice. Get smarter with every mistake. Learn from every experience.
Listening is more than simply "not speaking." Give others your undivided attention. Be present and engaged. Minimize distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to
know more, rather than jumping
to conclusions. Above all, listen
Speak honestly in a way that helps
to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it's necessary for team success. Be courageous enough to
say what needs to be said. Address issues directly with those who are involved or affected.
ASSUME POSITIVE INTENT
Work from the assumption that
people are good, fair, and honest,
and that the intent behind their
actions is positive. Set aside your
own judgments and preconceived
notions. Give people the benefit
of the doubt.
BE A FIRE PREVENTER
Solve problems before they happen
by anticipating future issues, planning for contingencies, and addressing
them in advance. Work with appr
opriate lead times. Preventing issues
is always better than fixing them.
Have a "what if" plan.
EMBRACE CHANGE AND GROWTH
What got us here isn't the same
as what will get us to the next
level. Get outside your comfort
zone, instead of hanging on to old ways of doing things. Be excited by
the possibilities that change and growth bring. Be flexible and
BE RELENTLESS ABOUT IMPROVEMENT
Regularly evaluate the way you/we work to find ways to improve. Don't be satisfied with the status quo. "Because we've always done it that way" is not a reason. Guard against complacency. Find ways to get things done better, faster, and more efficiently.
SHOW MEANINGFUL APPRECIATION
Recognizing people doing things
right is better and more effective
than pointing out when they do
things wrong. Regularly extend
meaningful acknowledgment and
appreciation — in all directions
throughout our organization.
INVEST IN RELATIONSHIPS
Get to know your customers and
co-workers on a more personal level. Talk more and e-mail less. Understand what makes others tick and what's important to them. Strong relationships enable us to work through difficult issues and challenging times
THINK AND ACT LIKE AN OWNER
Make decisions by asking yourself, "What would I do if this were my company? What would I do if this
were my own money? Will this
help the company succeed?"
TREAT EACH OTHER LIKE FAMILY
Our relationships go deeper than simply being teammates at work.
We genuinely care for and about each other. Whether it's a kind word during a tough stretch, a friendly smile
each morning, or a helping hand
in stressful times, show your
EMBRACE DIVERSE PERSPECTIVES
Be open to learning from others, no matter what role they have, and regardless of their age, background, experience, or tenure with our
company. We make better decisions when we consider multiple
BE A BRAND AMBASSADOR
We're all responsible for, and
benefit from, our company's image
and reputation. Consider how your actions affect our collective reputation and be a proud representative of our team and the company.
While effort is important, our
customers and our team expect
results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals, use
measurements to track your progress, and hold yourself accountable for achieving those results.
PITCH IN WHEREVER NECESSARY
Be willing to do the mundane and
ordinary things necessary to get the
job done. Nothing is beneath any
of us. If you see it, do it.
PAY ATTENTION TO THE DETAILS
Look for opportunities to reduce or eliminate wasted time, money, materials, and effort. Our job is to do it right and to do it fast, without sacrificing competitiveness, quality, or safety.
KEEP THINGS FUN
While our passion for excellence is
real, remember that the world has
bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don't take things personally or take yourself too seriously. Laugh every day.